If you have not heard from anyone and it has been five business days, there are a few things we recommend you do:

Call our COVID line and leave a message for our care team.  In the message be sure to leave the following information:
- full name of the person tested
- phone number where we can reach you

Please be sure to let us know if we have permission to leave the result information on your voicemail.  

Sign up for MyChart.
Test results are posted on MyChart as soon as they are available. Often you can get them faster than if you wait for someone to call you back.

You can also ask questions, set appointments and see your prescriptions in MyChart.

If negative, NO.

If positive, YES. We recommend you share your result with your VG care team for isolation and care instructions. 

You can also use the Oregon Health Authority’s new positive COVID-19 testreporting website (gov/positivecovidtest) or you can contact their COVID-19 Case Support Hotline at 866-917-8881, for isolation and care suggestions.

The COVID-19 Case Support Hotline is open from 8 a.m. to 6 p.m. Monday through Friday, and 10 a.m. to 4 p.m. Saturday. They can:

 - provide general health information
 - answer questions about isolation and quarantine.
 - advise you on how to tell close contacts they may have been exposed to COVID-19.
 - provide help during isolation
 - assist with filling out the online Case Investigation Survey so callers’ positive tests can be reported.

The following local public health authorities recommend their residents and members use local contact information if they have questions or need support after they test positive for COVID-19:

Multnomah County: 503-988-8939 and us/covid19

Washington County: 503-846-8123, English is washington.or.us/covid19,  and Spanish is www.co.washington.or.us/coronavirus

The best thing to do if you have symptoms of Covid-19 is to STAY HOME and quarantine away from others.

If your symptoms become worse, please contact your primary care provider immediately or dial 9-1-1.

What to do if you are sick 

What to do if you are exposed to Covid-19

People with COVID-19 who have symptoms should wait to be vaccinated until they have recovered from their illness

Those without symptoms should also wait until they meet the criteria before getting vaccinated.

This guidance also applies to people who get COVID-19 before getting their second dose of vaccine.

People who have had a known COVID-19 exposure should not seek vaccination until their quarantine period has ended to avoid potentially exposing healthcare personnel and others during the vaccination visit. This recommendation also applies to people with a known COVID-19 exposure who have received their first dose of an mRNA vaccine but not their second.

Telemedicine, Telehealth or Telemed are words used to describe the use of technology, such as a phone or computer, to meet with a provider about your symptoms or care.

Telehealth is being used right now to help reduce the amount of contact individuals need to have with each other - particularly if they are displaying symptoms of the virus, are immune-compromised, or fall into a high risk category such as being over the age of 70. 

It also ensure that healthy individuals do not come into contact unnecessarily with others.

Virginia Garcia is currently using Telehealth for most medical visits. If you need to see your care team, please contact them by phone to set an appointment. They will advise you if an office visit is necessary.

There is currently no vaccine to prevent coronavirus disease 2019 (COVID-19).

The best way to prevent illness is to avoid being exposed to this virus.

The virus is thought to spread mainly from person-to-person.

• Between people who are in close contact with one another (within about 6 feet).
• Through respiratory droplets produced when an infected person coughs, sneezes or talks.
• These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.
• Some recent studies have suggested that COVID-19 may be spread by people who are not showing symptoms.

Steps you can take to prevent spread of flu and the common cold will also help prevent coronavirus:

• wash hands often with soap and water. If not available, use hand sanitizer
• avoid touching your eyes, nose, or mouth with unwashed hands
• avoid contact with people who are sick
• stay home while you are sick and avoid close contact with others
• cover your mouth and nose with a tissue or sleeve when coughing or sneezing