Make sure your address is updated in the One System. OHA will use the address there to reach out to you.
If you can, update your financial information in One so OHA can easily determine if you still qualify.
Keep an eye out for a letter from OHA. It will explain what needs to happen next.
Scan or click on one of the QR codes below to get help on updating your OHP information
Click or scan the code above with your cell phone for the Medicaid Renewal website.
Click or scan the code above with your cell phone to email your updated information to OHP.
Call 1-800-699-9075 or scan with your cell phone to call the Renewal Support Center.
OHP Re-Enrollment: Step-by-Step instructions
Are you a Virginia Garcia patient? We are here to help.
We can help you:
make sure your informaiton is updated
respond to a letter you have received from OHP
apply for the Oregon Health Plan
make a plan for insurance if you, or someone in your family, no longer qualifies for OHP.
Give us a call today at 503-359-5564 and ask to set up time with one of our outreach workers.
Common questions and answers
Below are some anticipated common questions and answers.
How do I know if I am still eligible?
There are many things that are considered when determining if you are eligible for OHP. Income, disability status and age are just a few. Immigration status is not a determining factor for receiving health care.
If you are not sure where you fall in these categories, and are a patient of Virginia Garcia, please reach out to your clinic to arrange time to meet with one of our Outreach Coordinators. They can help you walk through the process.
If you are not a Virginia Garcia patient, there is information available here: https://www.oregon.gov/oha/hsd/ohp/pages/eligibility.aspx
Do I need to wait for a letter to renew?
Your letter indicates that it is time to renew.
You can view your information in your ONE profile and update it any time you want. You do not have to wait to receive the letter to update their information or take action.
Please note: While you can update your information any time, you will not be able to renew your OHP insurance until your renewal date (available in your ONE account).
Updating your information does NOT mean you do not have to respond to the letter when you receive it.
What if I still haven't gotten a letter?
It is possible you don't have a letter because your address has changed.
You can check on your renewal status by calling Virginia Garcia at 503-359-5564
or by calling OHA at 800-699-9075.
What happens I don’t respond to the letter from OHA?
You will have 90 days (3 months) to respond to the letter. If you do not respond, OHA will make the decision based on the information they have, which may result in you losing your OHP coverage.
I need more assistance updating my ONE profile or completing the paperwork from OHA?
Virginia Garcia has Outreach staff that are certified assisters. They will be available to assist most patients with the re-enrollment process.
What is the Marketplace?
The Marketplace is a one-stop shop to compare plans, networks and insurance companies available in Oregon.
For individuals that no loner qualify for OHP The Marketplace will review their information and reach out directly to discuss options (most likely by letter). There may be financial assistance through tax-credits and cost-sharing discounts available.
How much you will pay for insurance and the discounts you receive will depend on income, dependents and age.
You can find out more here: https://www.healthcare.gov/create-account?state=OR
How do I check my OHP status?
If you don't know if you still have OHP, you can view your dashboard at ONE.Oregon.gov (look under "Current Benefits"). You can also call ONE Customer Service at 800-699-9075.
What is the Public Health Emergency and how does it effect my OHP?
The Public Health Emergency (PHE) was declared by the President at the start of the pandemic. The federal government also created the “Family First Coronavirus Response Act”, which made it easier for people to enroll in Medicaid and the Oregon Health Plan.
During the PHE, Oregon paused the re-enrollment process. People enrolled in the Oregon Health Plan (OHP) during the PHE kept their benefits even if they did not meet eligibility requirements.
In January the government signed a new, large bill into law that removed the Family First Coronavirus Response Act from the Public Health Emergency. This put an end to the PHE as well as any special programs or supports that were in place because of the pandemic.
Because the program is over, that means Oregon will now need to make sure everyone that is on the Oregon Health Plan qualifies for it. They will be reaching out to everyone that is now enrolled, asking them to verify their information.