FAQ
Have questions? We’re here to help. Find answers to common questions about your care, appointments, billing, and more
FAQ Topics
New Patient Questions
Prescriptions, Lab Tests, & Medical Records
Insurance & Billing
Transportation & Interpretation
School-Based Health Centers
Contact Us
New Patient Questions
How do I become a patient?
Do you accept new patients?
What services do you provide?
Prescriptions, Lab Tests, & Medical Records
How do I get my prescription filled?
If your provider sends your prescription to a Virginia Garcia Pharmacy, we’ll get started right away. When you come in, please bring:
- A photo ID
- Your insurance card (if you have one)
- A list of any allergies to medicine
We’ll go over everything with you and answer any questions.
How do I refill my prescription?
There are a few easy ways to get a refill:
- Call the number on your prescription bottle
- Use MyChart to request refills online
- Sign up for automatic refills so you never run out
Please request your refill 3 days ahead of time to make sure it’s ready when you need it.
How do I get my lab test results?
You can view your lab and test results in MyChart as soon as they are available. Log in to your MyChart account to see your results, message your care team with questions, or print them for your records. If you need help accessing MyChart, please call your clinic.
Insurance & Billing
What insurance plans do you accept?
We accept most major insurance plans, including OHP/Medicaid and Medicare. Learn more here.
What if I don’t have insurance?
We offer a sliding scale based on your income and family size. We can help you apply for coverage or programs that fit your needs.
How can I pay my bill?
We make it easy to pay your bill online through MyChart, by phone, by mail, or in person at your clinic.
Transportation & Interpretation
Do you offer transportation assistance?
Do you provide interpreters?
Yes, we offer interpretation services in multiple languages for appointments.
School-Based Health Centers (SBHC)
Who can get care at one of our SBHCs?
Any student living in the district can access services at our SBHCs.
Who works at SBHCs?
Is the SBHC part of the school district?
The SBHCs are run by Virginia Garcia Memorial Health Center in partnership with the school districts, the county, and the state.
Do students need to make an appointment to be seen?
We prefer students make an appointment, but walk-ins are welcome and may be seen if there is time.
